Eikon.sg
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Where is the product from?
The figurine is made directly from our Hong Kong factory and shipped to Singapore and other countries for distribution.
How big is Eikồn figurine?
Each basic individual figurine is approximately 13-18cm in height and weighs 200g. The figurine can be customised for larger size suitable for your occasion.
How long does it last?
The figurines are made of high quality polymer clay and can last for a lifetime with proper, simple maintenance.
I want to have my Eikồn's outfit to be the same as the picture I provided, can you do it?
Yes, we are able to do the outfit and even the facial expression to be like the picture (on the cartoon version). Just send us the picture you like to enquiry@eikon.sg and we will quote you on your customised figurine.
What if I want to have a special outfit on? Do you create Indian Saris or Nonya kerbaya?
Yes, please email us at enquiry@eikon.sg with specific ideas and photos and we will quote you on your customised figurine.
What if I do not have a picture of myself in the costume I want to make? Can you still make the outfit?
You are not require to wear the outfit for us to make the figurine, but an image picture of the outfit will be ideal. If this is not possible, send us a description and our designers will do a sketch of the outfit and pass on to the scupltors for personalisation. You can also sketch your own drawings (you don't need to be a good artist on this, all we need is tell us your concept, click to see an example of a customer who provided only the passport-sized photo with a closed-up on the face and a description of the costume. See our sketch and the final works!)
Can you include my favourite pet or other accessories?
Yes, at nominal price. Send us the picture of your favourite pet or the other accessorires you want to include at enquiry@eikon.sg. You may refer to below guideline for selecting your pet's photos.
What do I provide to make my Eikồn?
A series of photos of the subject to make Eikồn figurines. Our master sculptors create the customised figurine based on the photos you provide. Here is some guidelines for selecting photos:
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FACE: A front AND side view of the person is important. The photos provided must be clear, sharp and well-lit. The better the angles, the closer the resemblance your figurine will be. After all, we are creating a three dimensional figure. If you only have a front view, our sculptors can still sculpt the figurine but they will be guessing the profile. The degree of resemblance will depend on the quality of pictures available. For special facial expression to be included in the Eikồn figurine, send us a close-up (if possible) of the facial expression you want to depict.
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CLOTHES: Pictures of elements of the clothing with close-up of details are helpful for wedding gown/suit or other special dressing.
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ANIMALS: Front, side pictures of your pet especially if there is any special marking or colour.
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GROUP PICTURES: For order on 2 or more people (or pets) in the figurine, a group picture of all people (or pets) is essential so that they can be sculpted according to their relative heights and sizes.
Will my Eikồn look exactly like me?
Figurines are not intended to be portraits or exact duplicates of you. We are not creating a mini Madame Tussauds here. :-) The handmade art pieces are cartoonish in representation with the head slightly bigger in proportion to the body to reflect the humor. But we take pride in our skills to ensure each figurine is sculpted to as close likeness as possible based on the photos you provide.
What make Eikon unique from other figurines in the market?
The regular figurines in the market only customize customers’ head with the bodies chosen from a series of sample molds. Eikồn is customized to have your body and dressing made to match the photograph sent by you or any bodies of your choice.
In addition, our Eikồn is made of high quality polymer clay and thus long lasting. Others in the market are usually made of polyresin and can be chipped and broken without proper care.
Where is your retail store where I can make order and payment?
We do not have a retail shop front in Singapore as we aim to provide the best quality of product and services, and, at the same time keeping our prices at the lowest achievable rate by establishing the business in Singapore as an online store without the overheads of retail.
Order can be made easily through our website by clicking the 'buy' button. Payment can in the form of bank transfer or credit card through paypal. If you have any problems accessing the site or making orders, do send a mail to enquiry@eikon.sg and we will be delighted to assist you in all ways.
Please allow 21-40 working days for making of figurines and delivery, subject to the number of orders in line and the design of your order. Send us the photos for figurine making immediately upon receipt of our order confirmation in order to assure prompt delivery by your event. We do offer a rush service for S$50 per head to ship your finished figurines within 15 working days.
How do I make payment?
We accept credit card payment worldwide through paypal.com as well as cash payment through POSB/DBS bank transfer in Singapore.
In what currency is the price quoted on the website?
All prices quoted are in Singapore dollars and we currently only accept this currency for payment. We have the currency converter system instore for overseas buyers to convert to their local currency as reference only. Do check with yur local bank for more accurate conversation rates.
What happens if the figurine is damaged when I receive it?
So far, we have not encounter such problem. We ensure all items are in good condition and properly wrapped in bubble wraps for shipping. However, inform us immediately in the event the item is damaged.
